How we work
Consulting first. Handover always.
Every SML engagement follows five phases. Each ends with a deliverable and a decision that is yours to make.
The five phases
Discover › PoC › Build › Handover › Care
- 01Discover
We map the process, data and people involved, and agree what success looks like.
- 02PoC
A small working version on real samples, so you can judge fit before a full build.
- 03Build
We build, integrate and test the full system with your team in the loop.
- 04Handover
Training and runbooks go to your staff; accounts stay in your name. You run it.
- 05Care
An optional monthly Care Plan for new workflows, fixes and fine-tuning.
In detail
What happens, what you get, what you decide.
| Phase | What happens | You receive | Your decision |
|---|---|---|---|
| 01 · Discover | Interviews, process mapping and a data and tool inventory. | Process map, opportunity register, proposed SOW | Approve the scope and the PoC |
| 02 · PoC | A small, working version of one workflow on real or anonymised samples. | Working proof of concept and a short findings note | Proceed to build, adjust or stop |
| 03 · Build | Full configuration, integration and testing with your team in the loop. | Tested system, documentation, training plan | Sign off user acceptance tests |
| 04 · Handover | Training, runbooks, and a check that every account and credential sits with you. | Runbook, admin handbook, trained owners, credentials in your accounts | Accept handover |
| 05 · Care | Optional monthly plan for improvements, fixes and fine-tuning. | Change log and periodic review | Renew, change or end the plan |
Principles
How we keep you in control.
Your licences
You hold your AI-tool and software licences directly with each vendor. We recommend and order the software for you, in your name.
Your staff approve
Anything that leaves the company — an email, a WhatsApp message, a post — is approved by your staff before it is sent.
Your data
Your data stays under your control, in accounts you own. We back up before bulk changes and design handling with the PDPO (Cap. 486) in mind.
Your system
Runbooks, diagrams and training mean your team can run and adjust the system without us.
Commercials
Implementation fee, then an optional Care Plan.
Each build is quoted as a one-off implementation fee against a written scope of work. After handover, a recurring Care Plan covers new features and workflows, fixes and fine-tuning.
Payment terms are set out in the statement of work for each engagement.
Next step
Let us map where AI fits in your process.
Start with a consultation. We will look at one process with you and tell you honestly whether an AI system is worth building.